Administrative Assistant – Wellshire Clinic in Denver, CO at Mental Health Center of Denver

Date Posted: 9/29/2017

Job Snapshot

Job Description

POSITION SUMMARY: Provide front desk, scheduling, administrative and medical record support to clinic teams at a site. Assist Front Office Managers, Program Managers, and Central Office benchmarks in all aspects of job as needed.

SALARY RANGE: $15.40/hr. – $18.49/hr.

ESSENTIAL JOB FUNCTIONS:

• Create a positive experience for consumers and guests through professional conduct and customer service at the front desk. Ensure front desk and lobby are aesthetically pleasing, safe, and friendly for all guests.

* Receive and screen clinic telephone communications ensuring callers are directed to the appropriate destination in a timely fashion.

* Maintain Outlook calendar, tasks, and meetings and fulfill email requests as appropriate.

* Accurately schedule consumer appointments with psychiatrists, nurses and other clinical staff. Input and extract data from the appointment scheduling system.

* Check-in consumers at each visit. Verify demographic and insurance information and collect co-pays. Understand insurance and accounts receivable information to maintain minimal consumer balances.

* Maintain each consumer’s HIPAA rights, and other protections of confidentiality and privacy.

* Read, understand, and excel in procedures for maintaining consistent standards of the paper and electronic medical record (EMR), which is outlined in the HISM manual and in the monthly eCET updates.

* Ensure prompt, accurate, and efficient handling of documents for filing and scanning: items such as consumer identification, medical record number, team number, and general status of treatment. Make sure consumer records are accurate and complete.

* Complete requests for information from both clinical and administrative staff.

* Follow organizational and departmental rules and guidelines.

* Organize, compose, and produce letters, memoranda, reports, and other documents, ensuring grammar, spelling, and punctuation are correct. Compose some routine correspondence. Generate and submit necessary reports.

* Arrange transportation authorizations and the transportation for dependent clients.

* Sort and distribute incoming mail, and prepare outgoing mail.

* Copy/scan/fax information as required.

* Complete requisitions for needed office supplies and equipment. Coordinate basic office maintenance and janitorial needs.

* In Front Office Managers absence, provide for coordination of clinic needs and program. Perform a variety of administrative duties in order to ensure smooth running of the clinic.

* Perform other duties as assigned, based on individual site needs.

EDUCATION: High School Diploma or equivalent, some college preferred.

EXPERIENCE: Minimum of two years Administrative Assistant experience. Health clinic and/or human services background preferred.

SKILLS AND COMPETENCIES:

• Proficiency with software applications, Microsoft Word, Excel, and Outlook. Intermediate understanding of computer language and functionality.

* Ability to type 60 wpm.

* Must develop proficiency in scheduling and electronic health record systems.

* Strong organizational skills and ability to create systems.

* Knowledge and use of grammar, spelling, punctuation and word definitions. Communicate in a positive manner, both verbally and in writing.

* Able to critically think through situations or circumstances that will allow you to work independently. Ability to resolve problems quickly and objectively.

* Strong work ethic reflecting accountability, responsiveness, and commitment to MHCD’s mission.

* Must be able to work well with consumers who have mental illness. Must be able to work with a diverse population.

* Knowledge and understanding of trauma-informed care principles/practices.

SUPERVISORY RESPONSIBILITIES: None

TYPICAL PHYSICAL DEMANDS: Ability to sit, stand, bend and reach,, operate standard office equipment such as phone, computer, facsimile, copier/printer/scanner, and other business machines. Occasional lifting up to 40 lbs.

MACHINES AND EQUIPMENT TO BE USED: Computers, calculators, fax machines, copiers, telephone and a variety of other office/clerical equipment.

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