Front Office Coordinator in Denver, CO at Mental Health Center of Denver

Date Posted: 9/9/2019

Job Snapshot

Job Description

POSITION SUMMARY:  Work closely with Lead Front Office Manager and other Front Office Managers to ensure efficient administrative and clerical support to Program Manager(s) in charge of clinic and/or teams at a site.  Assist Front Office Managers and Clinical Program Manager in all aspects of job as needed.


  1. In Front Office Manager's absence, provide for coordination of clinic needs and program. Perform a variety of administrative duties in order to ensure the smooth running of the clinic.
  2. Provide back-up support for PASSR and other clinical documentation.
  3. Update training documents and assist with training for new Administrative Assistants. Train other new office staff members.
  4. Organize, compose, and produce letters, memoranda, reports, and other documents for managers
  5. Collect program data and maintain database system; may be required to sort, provide basic analysis, and report data for internal and/or external usage.
  6. Assist with coverage needs at the Adult Recovery Center and various MHCD locations as needed.
  7. Maintain calendars and schedule appointments and meetings.
  8. Receive and screen clinic telephone communications.
  9. Schedule consumer appointments with psychiatrists, nurses, and other clinical staff. Collect co-pays if applicable. Input and extract data from the appointment scheduling system.
  10. Coordinate, file, maintain, and update consumer medical records and related data. With all consumer information, take proactive steps to ensure accuracy of records and confidentiality.
  11. Coordinate requests for information, ensuring all paperwork is properly executed, and consumer confidentiality is protected.
  12. Maintain other filing systems, databases, and perform data retrieval.
  13. Sort and distribute incoming mail and prepare outgoing mail.
  14. Perform other duties as assigned, based on individual site needs.

Job Requirements

EDUCATION:   High School diploma or equivalent; some college preferred.

EXPERIENCE: Minimum of 2 years Administrative Assistant, Customer Service, or Receptionist experience at Mental Health Center of Denver or in other, similar healthcare environment.


  • Knowledge or ability to learn and practice trauma informed principles and practices.
  • Proficiency with word processing (60 WPM) and computer spreadsheets.
  • Must be able to develop proficiency in MHCD-specific computer programs in addition to having proficiency in Microsoft Office.
  • Strong organizational skills, knowledge of grammar, spelling, punctuation, etc.
  • Ability to communicate in a positive manner, both verbally and in writing.
  • Ability to explain procedures and train others.

SUPERVISORY RESPONSIBILITIES:   No direct supervision. Assist with oversight of Administrative Assistants, training, and clinic coordination.


TYPICAL PHYSICAL DEMANDS: Ability to sit, stand, bend and reach, operate standard office equipment such as phone, computer, facsimile, copier/printer/scanner, and other business machines. Occasional lifting up to 40 lbs.


MACHINES AND EQUIPMENT TO BE USED: Computers, calculators, fax machines, copiers, telephone and a variety of other office/clerical equipment.


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