Program Manager - ABC Healthy Living - Child and Family in Denver, CO at Mental Health Center of Denver

Date Posted: 10/28/2019

Job Snapshot

Job Description

POSITION SUMMARY: The role of the Healthy Living Program Manager will be to lead a team to develop, market, and implement prevention and health education groups focusing on wellbeing. Additional responsibilities will include overseeing the operations of A New Day Family Resource Center and the People’s Food Pantry. The program manager must have a high regard for partnerships, collaborative efforts and client-centered service delivery. The position’s key function is to build strong, lasting relationships with members of the community that will build healthy lifestyles. This endeavor will require flexibility, adaptability and high frustration tolerance as well as the ability to focus attention on workflow processes, procedures and documentation requirements. The outcomes expected include increased access to health education, prevention services and resources for underserved populations in the Denver area.

STARTING SALARY: $66,000 - $74,000/yr


  • Participate in the development of long and short-term goals for the team that are consistent with program and organizational goals.
  • Train and evaluate clinical and administrative support staff to maintain quality within the team, encourage growth and development of staff while instilling awareness of cultural diversity.
  • Complete performance evaluations timely and provide appropriate coaching and counseling to ensure all employees perform at satisfactory levels, identify when discipline is appropriate.
  • Participate in the selection process for internal and external candidates for clinical and support positions.
  • Conduct timely audits to ensure compliance with MHCD policies, state and other regulatory policies regarding clinical care and documentation. Revise and update internal policies.
  • Ensure accuracy, quality and efficiency standards are met with regards to medical records standards and prevention services for the people we serve. Monitor service standards compliance monthly for supervisees.
  • Advocate for appropriate service provision for the people we serve.
  • Identify, implement and monitor customer service standards to ensure team is meeting internal and external customer needs and perform all services in a professional manner.
  • Assist with the financial planning, budgeting, and forecasting needs of the team.
  • Engage in data collection implementation around the upkeep of surveys for programs for reporting purposes.
  • Responsible for ordering and/or approval of supplies for team programs, approval of invoices and time tracking of independent contractors.
  • Collaborate across departments within the larger organization to meet operational needs. Develop and maintain collaborative relationships in the community for the purpose of developing and sustaining Healthy Living Wellbeing groups.
  • Other duties as assigned by Director of Clinical Operations and Community Engagement.

Job Requirements

EDUCATION: Master’s in psychology, social work, or other human services field required. LCSW, LPC or LMFT preferred and CAC II/III preferred.


EXPERIENCE: Three years in mental health or human services field; 2+ years supervisory

experience required.  Experience in integrated mental health and primary care service and

or nursing preferred


  • Solid customer and community relations and interpersonal skills.
  • Ability to prepare clear and concise written memos, letters and reports of a complex nature.
  • Ability to supervise a multi-disciplinary staff: Clinical and Administrative.
  • Ability to chart, document, review and present various programs to various audiences.
  • Demonstrated ability to understand different cultural needs of the people we serve and communicate effectively.
  • Solid knowledge of clinical supervision. Solid knowledge of case management skills and care coordination.
  • Ability to accurately diagnose and assess consumers in crisis and non-crisis situations.
  • Solid knowledge of management applications as they relate to the mental health environment.
  • Ability to create a treatment and/or outcome plan with measurable results. Includes transition and discharge planning.
  • Ability to communicate effectively and work cooperatively with internal and external customers.
  • Knowledge and understanding of trauma-informed care principles/practices.


SUPERVISORY RESPONSIBILITIES:   Supervision of Group Facilitators, Program Coordinators and grant funded independent contractors.


MACHINES AND EQUIPMENT TO BE USED:  Computers, calculators, fax machines, copiers, telephone and a variety of other office/clerical equipment.

TYPICAL PHYSICAL DEMANDS: Requires sitting, standing, bending and reaching. May require lifting up to 50 pounds.   Requires manual dexterity sufficient to operate standard office machines such as computers, fax machines, the telephone and other office and/or clinical equipment.

WORKING CONDITIONS:  May require occasional evening or weekend hours.


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