Psychological Assessment Team – Office Coordinator in Denver, CO at Mental Health Center of Denver

Date Posted: 1/22/2018

Job Snapshot

Job Description

POSITION SUMMARY: Provide front desk, scheduling, administrative, medical record support and financial/billing to the psychological assessment department. Coordinate with other staff such as: Front Office Managers, Program Managers, and Central Office staff in all aspects of job, as needed.

SALARY RANGE: $19.00/hr. – $20.50/hr.

ESSENTIAL JOB FUNCTIONS:

  • Create a positive experience for people served and guests through professional conduct and customer service at the front desk. Ensure front desk and lobby are aesthetically pleasing, safe, and friendly for all guests.
  • Receive and screen clinic telephone communications ensuring callers are directed to the appropriate destination, as well as questions answered, in a timely fashion.
  • Maintain Outlook calendar, tasks, and meetings and fulfill email requests as appropriate.
  • Accurately schedule consumer’s appointments with the assessment team, students, interns and externs. Input and extract data from the appointment scheduling system.
  • Check-in consumers at each visit. Verify demographic and insurance information.
  • Maintain each consumer’s HIPAA rights, and other protections of confidentiality and privacy.
  • Read, understand, and excel in procedures for maintaining consistent standards of the paper and electronic health record (EHR), which is outlined in the HISM manual and in the monthly eCET updates.
  • Assist in managing psychological assessment consumer waitlist. Verify consumer insurance eligibility and benefits for people on the waitlist and obtain authorizations when needed.
  • Act as direct liaison to staff psychologists, communicating relevant consumer insurance information.
  • Coordinate with the financial/billing department to ensure accurate and timely billing and reimbursement.
  • Track service authorization requirements and usage.
  • Ensure prompt, accurate, and efficient handling of documents for filing and scanning: items such as consumer identification, medical record number, team number, and general status of treatment. Make sure consumer records are accurate and complete.
  • Complete requests for information from both clinical, administrative staff and outside organizations.
  • Assist Director with administrative aspects of the clinical psychology training program, as requested.
  • Follow organizational and departmental rules and guidelines.
  • Take minutes at departmental meetings; assist with follow-up on identified action items.
  • Organize, compose, and produce letters, memoranda, reports, meeting minutes and other documents, ensuring grammar, spelling, and punctuation are correct. Compose some routine correspondence. Generate and submit necessary reports.
  • Input test scores into scoring software (MMPI, PAI, MCMI, WAIS, WMS, etc.)
  • Arrange transportation authorizations and the transportation for dependent consumers.
  • Assist in arranging interpretation and translation services.
  • Copy/scan/fax information as required.
  • Coordinate with both internal and external referral sources, as well as coordination with internal and external medical record departments, for external referrals, as requested.
  • Complete requisitions for needed office supplies and equipment. Coordinate basic office maintenance and janitorial needs.
  • Perform other duties as assigned, based on individual site needs.

EDUCATION:   High School Diploma or equivalent; college degree preferred.

EXPERIENCE: Minimum of two years Administrative Assistant experience. Medical billing and health or human services clinic experience preferred.

SKILLS AND COMPETENCIES:

  • Proficiency with software applications, Microsoft Word, Excel, and Outlook. Intermediate understanding of computer language and functionality.
  • Familiarity with medical billing, authorizations, insurance and coding.
  • Ability to type 60 wpm.
  • Must develop proficiency in scheduling and electronic health record systems.
  • Strong organizational skills and ability to create systems.
  • Knowledge and use of grammar, spelling, punctuation and word definitions. Communicate in a positive manner, both verbally and in writing.
  • Able to critically think through situations or circumstances that will allow you to work independently. Ability to resolve problems quickly and objectively.
  • Strong work ethic reflecting accountability, responsiveness, and commitment to MHCD’s mission.
  • Must be able to work well with consumers who have mental illness. Must be able to work with a diverse population.
  • Knowledge and understanding of trauma-informed care principles/practices.

SUPERVISORY RESPONSIBILITIES:   None

TYPICAL PHYSICAL DEMANDS: Ability to sit, stand, bend and reach, operate standard office equipment such as phone, computer, facsimile, copier/printer/scanner, and other business machines. Occasional lifting up to 40 lbs.

MACHINES AND EQUIPMENT TO BE USED: Computers, calculators, fax machines, copiers, telephone and a variety of other office/clerical equipment.

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