Test Questions - Do Not Apply in Denver, CO at Mental Health Center of Denver

Date Posted: 11/9/2018

Job Snapshot

Job Description

POSITION SUMMARY: Answer, assess needs, and properly direct for all incoming calls; greet and assist all visitors to company headquarters. Assist Human Resources team with assigned tasks and projects, and occasionally assist central office and administrative staff with projects and correspondence. Provide other support to HR team and occasional support to other central office departments as needed.

ESSENTIAL JOB FUNCTIONS:

 

  1. Create positive experience for visitors, people receiving services, and employees through professional conduct and customer service at the front desk. Ensure front desk and lobby area are welcoming, aesthetically pleasing, safe, and friendly for all guests.
  2. Assist HR team with scanning, filing, and file maintenance of personnel-related documents.
  3. Audit and help keep employee and benefits files in compliance.
  4. Provide clerical assistance and support as needed by the HR department and occasionally other central departments. Assist with projects, packets, correspondence, filing, mailings, and communications, “Way to Go" program, and other various administrative duties.
  5. Receive and screen HR office and central office telephone communications ensuring callers are directed to the appropriate destination in a timely fashion. Assist with communications involving other company-wide or building-wide information.
  6. Meet, greet, and direct visitors and staff. Ensure professional image of MHCD is portrayed.
  7. Maintain each consumer's and employee’s right of confidentiality and privacy.
  8. Help to maintain and update resources manual for Dickenson front desk.
  9. Understand, support, adhere to, and help enforce safety protocols for the front desk and building to help ensure a safe environment.
  10. Perform other duties as assigned. Be generally available to assist with team needs.

Job Requirements

EDUCATION:

Minimum of high school diploma or equivalency. Some college or post-high school education preferred.               

EXPERIENCE:

Previous related office and/or customer service experience required.

SKILLS AND COMPETENCIES:

  • Flexibility in moving from task to task
  • Exemplary customer service, professional appearance and demeanor, effectively interact with public and consumers while maintaining composure during stressful situations.
  • Good attendance - as this is a front-desk role, where the employee must be present to effectively perform the job duties.
  • Self-direct, think critically and problem solve
  • Ability to prioritize multiple tasks
  • Type 60 WPM, computer experience with email, database/spreadsheets, scanning, word processing, and similar programs.
  • Experience answering and handling phone calls via a multiple-line phone system.

SUPERVISORY RESPONSIBILITIES:  

None

MACHINES AND EQUIPMENT TO BE USED:

Computers, scanners, calculators, fax machines, copiers, telephone and a variety of other office/clerical equipment.

TYPICAL PHYSICAL DEMANDS:

Requires sitting, standing, bending and reaching. May require lifting up to 40 pounds.   Requires manual dexterity sufficient to operate standard office machines such as computers, fax machines, the telephone and other office and/or clinical equipment.

WORKING CONDITIONS:

Work hours will typically occur during the M-F 8AM-5PM period.

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